PLAYER SUPPORT
Support Centre
Find fast answers to account, payment and technical questions — or send a request and the VLPlay support team will handle it directly.
Send a support requestOfficial contact channels
VLPlay only supports players through the channels below. We will never ask you for your password, an OTP code, or your bank card details.
Support email
The official channel for anything that needs your account, a transaction or your personal data checked.
Compose an emailZalo Official Account
Reach the support team quickly through the official VLPlay Zalo OA.
Open Zalo OAVLPlay top-up portal
Check your own transaction history, balance and top-up order status at pay.vlplay.vn.
Open the portalWe aim to answer support email within 24 hours. Including your account ID speeds things up considerably.
Choose the product you need help with
Each game has its own community channels. For account, security or payment issues, use the VLPlay Account channels.
VLPlay Account
Sign-in, registration, social linking, passwords, security and top-ups.
Kiem Khach Truyen Ky
In-game support, events, items and the player community.
Thuong Lam Canh Gioi
In-game support, events, items and the Tales of Erin player community.
Frequently asked questions
Most issues are resolved right here. If you cannot find your answer, send a request in the section below.
Send a support request
Fill in the details below. We will open a pre-filled email to the VLPlay support team with everything the team needs.
Policies & legal
The documents that apply to your VLPlay account and to every game VLPlay publishes.
Publisher
- Company
- CÔNG TY CỔ PHẦN VIỆT LONG GAME PLAY
- Address
- Landmark 81, Quận Bình Thạnh, TP. Hồ Chí Minh, Việt Nam
- G1 licence
- 136/GP-PTTH&TTĐT
- Support email
- bd@vlplay.vn